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About Chandlers Worthing.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service, professional,

Service

Very efficient and caring

Service

I cant think of anything really that you could do better. Business is a 2 way mutual thing. You provide me great services which benefits me and that makes me want to come back for more great service.

Service

Good value servicing.

Service

Ease in which car was dealt with.

Service

time taken for mot ,spot on.

Service

Requests were not followed (wrong number called), which resulted in us not being able to collect our car on the same day, we then had to request at short notice for extra insurance to be taken out on the courtesy car as well.

Service

I had no reason to complain.

Service

No problems, e-mail with condition report received. Excellent loan car on the day.

Service

Did exactly what you said you were going to do.

Service

Fantastic facilities & excellent customer service made for a great experience

Service

Prompt efficient issue resolved

Service

efficient and helpful

Service

Fantastic level of service

Service

Very professional and friendly service staff. Car was cleaned but surprised floor mats weren't vacuumed.

Service

Customer experience level that I do not find acceptable. The car was also dirty.

Service

Would have been better if they had been prepared to deliver the vehicle back to me. I had to drive to collect it. Thankfully BMW had arranged a hire car for me. The lack of interest from Chandler's was concerning.

Service

Good quality loan car. All remedial work done to my satisfaction. Service advisor kept me informed.

Service

They do everything I ask.

Service

Did what they needed to do

Service

Nothing is ever missed which gives peace of mind.

Service

Vehicle was collected, services, video of the event was sent to me, car wash washed and vacuumed and delivered back within the agreed time slot - I'm delighted!

Service

Let me down on timekeeping car not ready when they said it won't would be did not seem bothered

Service

Would like to have known what was comfort module entailed

Service

All the memory settings unseats, radio etc etc had been removed

Service

The car was serviced as requested but as I have purchased two new cars from Chandlers, Worthing, and have been a customer for over 20 years, I was not made to feel special in any way or treated with any additional courtesy or rewarded for my loyalty

Service

Excellent service

Service

DRIVE IN RECEPTION ,FRIENDLY STAFF ,COMFORTABLE WAITING AREA. CAR ALWAYS CLEAN .

Service

Staff were very helpful in resolving my problem.

Service

Efficient 'while you wait' service with first class waiting environment

Service

Fixed main issue professionaly and identified other issues to look into.

Service

Everything was dealt with in fairly efficient way

Service

prompt efficent service

Service

As above .. they sorted out the problem and were very apologetic. Excellent service.

Service

Everything was completed quickly and I got a little video of the underneath of my car

Service

Im a bit OCD with my car. Over the years ive become cynical and I never like handing my car over to garages because Ive had "issues". After this experience I actually look forward to chandlers having my car and working on it they are so diligent.

Service

Service manager kept me informed on progress regarding my cars service and within time scale agreed.

Service

Fab service and a lovely waiting area with top notch Coffee! Car was cleaned throughout and looked like new...

Service

Always helpful and efficient

Service

As above

Service

It is a nice showroom and the car was prepared very well. I do think they could have done a little better on the price.

Service

My recent visit was for an end of warranty check, I like the video I received but as for what was actually checked I don't know. I liked how easy it was to book the service online.

Service

Because you do what you say on the box! We come in for something and it is done. No umming and aahing, lovely staff, excellent service.

Service

Locking wheelnut adaptor left on wheel. Fortunately it fell off as I turned into my drive so was able to retrieve it when I noticed it the next day. Poor from any garage let alone BMW

Service

Car serviced and returned on time

Service

Have used this particular dealership for the past 3 years after moving locally I find them very helpful and efficient. Progress on any work being carried out or required is advised in a timely manner. Vehicle always ready on time

Service

Completely painless experience

Service

Small issue with car all sorted same day, what more can you ask for?

Service

My vehicle failed its first MOT late on the day of inspection due to a small bubble on the wall of the tyre (pothole damage). The dealer did not have a real cement tyre in stock, and had not noticed that there were 4 tyres on a replacement wheel set.

Service

All done in a timely and efficient manner

Service

As previously stated we were extremely satisfied with the service that we received.

Service

I got no feed back or call back after registering poor service in the last survey so i wont complete another

Service

Booking in for a service is now via a dreaded call centre. The day after the service was undertaken, a warning light of the dashboard advised that my breakpads were lower. Ten days after the service I get a message saying the AdBlue needed refilling.

Service

Liked the free health check and also my car was very clean when finished with

Service

The issue on my model, was inspected.

Service

Very efficient service and Phil was excellent with our tyre issue.

Service

Took a while to make the booking, was diverted to your backup switchboard who placed a call back which did not happen.

Service

My car purchase was a pleasure and the whole team were attentive and efficient.

Service

Servicing - generally good, although supply of replacement car while own being serviced not good! Sales - have only ever bought 1 car from Chandlers! Have always had better price and service from other dealers such as Sytner.

Service

As above, service was good, quick efficient and could not fault but a bit like waiting in the dentists waiting room, strange atmosphere ? Also informed that I can't get a BMW approved used vehicle service plan - which I have done via BMW online !

Service

As above. I received prompt and efficiency service.

Service

Mot completed in time allocated with minimum fuss

Service

As above all round good customer service. Clear details about the purchase and no pressure

Service

see answer to Q2

Service

No issues

Service

My wife's car had a brake warning appear. The car was swiftly booked in and brake fluid, pads and discs changed whilst I waited.

Service

A good place to wait whilst your service is being carried out

Service

An oil change, pollen filter change and MOT took a day and a half!

Service

Polite & helpful service, very willing to help.

Service

After trying to get an fuel valve fault fixed for just over a year with Coopers. I tried BMW Chandlers. I got a call letting me know what it was and that the new part would arrive and fit next day. Picked up a very clean car, running beautifully.

Service

Excellent

Service

Reason as stated above

Service

Quick efficient service.

Service

Very good

Service

The purchase was completed quickly and on the deadline we had agreed. The handover was very thorough and sales executive Dragos Codreanu set-up the driver's key and my i-phone and said I could contact him anytime with any questions in the future.

Sales

Everyone I spoke to at Chandlers Worthing was extremely welcoming and friendly. Chris Dunford was my point of contact on this occasion and was excellent. I spoke with Alex Hoad previously when I purchased a 530i and he was also great.

Sales

Sales Exec was extremely pleasant, helpful and responsive. Also found me a really good deal...so all in all great..

Sales

Andy and Alex were brilliant

Sales

So far so good, the car has yet to be delivered,

Sales

Kept updated throughout and given plenty of information to make the decision

Sales

I have now purchased 3 new BMW vehicles from Chandlers and have been a customer for 10 years and have always been looked after and am very satisfied with them.

Sales

I am a big fan of BMW's and I like performance cars, I regularly visit the showroom to look at my possible next car and am welcomed by a very friendly team of representatives. I exchange my cars every 2-3 years with low mileage to secure a good deal.

Sales

Great selection of cars were available to view, showroom was exceptionally neat, tidy and looked very professional. My salesman (Warren) listened to my requirements, then set about finding me exactly the vehicle ( model, trim, colour ) we wanted.

Sales

Chandlers very easy to deal with - very nice atmosphere and very pleasant poeple

Sales

Warren was excellent to deal with

Sales

As I have said in previous answers, nothing was too much trouble for all your staff at Rustington. We were completely satisfied with every aspect of the transaction.

Sales

Helpful anf friendly

Sales

Stuart Adsett at Rustington made this process smooth

Sales

Warren Baker BMW Rustington very professional, took me seriously and ultimate enabled me to negotiate a deal enabling me to remain with BMW given my need to keep costs as low as possible. No hard sell made the purchase completely stress free