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Very efficient service and Phil was excellent with our tyre issue.
Liked the free health check and also my car was very clean when finished with
The issue on my model, was inspected.
Took a while to make the booking, was diverted to your backup switchboard who placed a call back which did not happen.
Servicing - generally good, although supply of replacement car while own being serviced not good! Sales - have only ever bought 1 car from Chandlers! Have always had better price and service from other dealers such as Sytner.
As above, service was good, quick efficient and could not fault but a bit like waiting in the dentists waiting room, strange atmosphere ? Also informed that I can't get a BMW approved used vehicle service plan - which I have done via BMW online !
My car purchase was a pleasure and the whole team were attentive and efficient.
As above. I received prompt and efficiency service.
Mot completed in time allocated with minimum fuss
An oil change, pollen filter change and MOT took a day and a half!
see answer to Q2
As above all round good customer service. Clear details about the purchase and no pressure
A good place to wait whilst your service is being carried out
My wife's car had a brake warning appear. The car was swiftly booked in and brake fluid, pads and discs changed whilst I waited.
Polite & helpful service, very willing to help.
After trying to get an fuel valve fault fixed for just over a year with Coopers. I tried BMW Chandlers. I got a call letting me know what it was and that the new part would arrive and fit next day. Picked up a very clean car, running beautifully.
Quick efficient service.
Reason as stated above
I was really satisfied with you comfortable I was made to feel. I hate visiting garages usually as a woman. Stephen was really helpful and kept me informed
Everyone is always helpful and courteous and go out of their way to resolve issues.
We brought the car back to the dealership and the excuse given was they process 50 - 60 cars a day and only had three cleaners. We were told the bird droppings had probably got on the car between the time we picked it up and driven home. Continue 3.
After a major service, the 'ad blue' warning came on within two days. The car had not been hoovered inside either, which has always been a pleasant extra before. I would have expected a better service overall.
The Service was dealt with promptly car cleaned and ready on time
Good customer service by Graham
When we first arrived no one could find any one from the service department. The person in front of us had been waiting a while. By the time some one was found there were 3 people queuing ..... even though we were the only customers in the show room
Quick and efficient
Staff were polite but there was a sense of being talked down to/dismissed by service desk staff. I can only assume why this may have been. A named member of staff was provided however as names were not on view this made it difficult to approach them.
Again, I've asked for something to be looked at while my car was having its service, and again this wasn't done...(but was told the problem had been fixed) so had to rebook car in again for the problem to be looked at....
my car was given a thoroughly good examination
1st class prompt service
Really simple, quick and easy. Staff was friendly and helpful.
Good end to end experience , ease of booking in, date I wanted, tie I wanted and serviced in time stated , 90 minutes
I have had 2 previous services with chandlers and the experience was not as great as my recent MOT/service. They really impressed me this time and hope this level of care is kept up
Dropped car off and within a couple of hours you'd found the issue and was resolved by lunchtime (ready to collect).
Lawrence Herbert was a pleasure to deal with. Very courteous, went out of his way to accomodate my early start, great communication keeping me well informed. The bill was huge so he did his best to soften the blow
The booking in could have been easer ,the chap had some problems with the computer,perhaps he was new.
Quite a number of service activities completed at one go. May have been chance or wrongly set service light at last service. Expensive service
Service completed in a timely manner but car returned with scratch, SWright@chandlers-bmw.co.uk handling the query, not yet resolved.
I booked my car in with the service manager. I needed a courtesy car, therefore had to wait a couple of weeks for a slot which was fine It was disappointing therefore, that on arriving on my allocated day, no car had been reserved for me.
Very much as my comments above; these comments apply to all the staff I came into contact with; both by phone and face-to-face.
We were without the car for 2 weeks as a part required to complete the service could not be readily obtained. Unacceptable in the 21st century. This is no reflection on the service staff as they were as frustrated as we were with the delay.
Good staff. We are loyal customers. Danny lives at Pagham, picks our car up on his way into work, has worked very well. He now has to go into work, then go and pick up cars, at a cost to the customer of £15. NOT ON, VERY DISSATISFIED.
Did what I asked without quibbling. This has nothing to do with chandlers. But I bought the car 6 months ago approved used and I think the dealer I bought it from could have carried out this £560 service. It has left a bit of a sour taste in my mouth
After the service was done my car was returned to me without the car being washed and cleaned. Never before has this happened.
Work done free by BMW and car valeted too.
The team upon arrival had a system failure .. they didn't know I was coming in to pick up my car !
Because I was completely satisfied.
Kept me updated
work carried out to time and delivered back safely
Job well done
my only complaint is that they will no longer take cash payment which i have found easier for me.
Chandlers have always made the effort to accomodate their customers, while many "other" BMW dealerships do not.
Although not the nearest garage for an MOT, the customer experience is very pleasant at Chandlers
All went very smoothly
Good service seen quickly
Because I had a problem with my car which meant I 'dumped' it on the Service Team on a Sunday evening and they resolved the problem without a prior booking very quickly. My thanks to Graham Larking and Stephen (I don't know his surname)
All work carried out in a day
Was very well looked after from start to finish
Guys on the desk to the technician are professionals
Again, the poor level of service has been addressed and I have been assured that this was a one-off.
Everything done as described
The whole process of buying the car was extremely efficient and enjoyable.
I only wanted a small number of parts but because they were non-stock, I had to buy a greater number but service was quick nonetheless.
Proffesional to check my car
Nothing was too much trouble, the staff went out of their way to make sure that you were happy, and also made you coffee.
All works completed as requested, nice staff
Warren Baker BMW Rustington very professional, took me seriously and ultimate enabled me to negotiate a deal enabling me to remain with BMW given my need to keep costs as low as possible. No hard sell made the purchase completely stress free
Experience could not have been better
very competent staff
The whole experience could not be faulted.
The performance of the sales personnel was very professional.
Please pass on my sincerest thanks for Mr Stuart Adsett and Mr Andrew Harding for supplying the new fantastic Z4.
It was great, I was seen to immediately by a sales rep. They offered me great hospitality before they even knew I would be a client. Because of this I felt comfortable doing business. Upon handover the car was explained in detail before I drove away.
Excellent Service, all my questions were answered in detail.
We dealt with Daniel Crittal at Chandlers Worthing. Expert product knowledge, not pressurised, lovely showroom. Well done and recognition to Daniel
I felt that everyone cared...they wanted me to leave happy
Sales person was knowledgeable and represents the dealer well.
The salesperson answered all our questions and we were able to purchase that suited our requirements.
Updates were very useful and Alex kept in touch all the day through
The salesperson was knowledgeable kept me informed of progress and overall were treated very well.